Help Center

Welcome to the Noravele Help Center 
We’re here to make your shopping and skincare experience smooth and worry-free. Below you’ll find answers to our most common questions.

Orders & Shipping

When will my order ship?
All orders are processed within 1–2 business days. Once shipped, you’ll receive a tracking number by email.

How long does delivery take?

Our delivery times are from 4-6 days, although orders can take up to 14 days to arrive due to high demand.

Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, simply contact us to initiate a return.

How do I request a refund?
Email us at petar.kolakovic1@gmail.com with your order number, and our team will guide you through the process.

Product & Usage

Is light therapy safe?
Yes. Our devices are FDA-cleared, non-invasive, and safe for all skin types. Always follow the usage guide provided.

How often should I use the mask?
For best results, use it 10–20 minutes per session, 3–5 times per week.

Can I use it with skincare products?
Yes. Using hydrating serums or gentle moisturizers can enhance results. Avoid harsh or exfoliating products before sessions.

Payments & Security

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay.

Is my payment secure?
Absolutely. All transactions are encrypted and protected by industry-standard SSL security.